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Frequently Asked Questions and Information about Shopping at A-1MobileHomeParts.com.
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. We use PlugNPay who uses VeriSign.
VeriSign is the leading provider of digital trust services that enable businesses and consumers to engage in commerce
and communications with confidence. VeriSign's digital trust services create a trusted environment that is powered by
a global infrastructure that manages more than 6.5 billion communications and transactions a day. Nevertheless, if you
prefer, we also offer you the option of submitting your order by telephone at 800-494-8978. All account information
submitted to us is safely isolated from unauthorized Internet access.
How can I pay for my order?
We accept Visa and MasterCard through PayPal. We also accept checks and money orders. Orders paid by check will usually not be processed
until the funds have been verified.
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one
that suits you. The total cost of goods and the cost of shipping are clearly displayed. Any fraction of a pound over
the weight shown is calculated by shipper as the next poundage. For example, 9.4 lbs is actually charged a 10 lb package
rate by the shipper. If your order does not show any shipping charges then that is a mistake. We will e-mail you your correct
total with shipping A.S.A.P. If you are shipping to a P.O. BOX or a military address your order will have to be sent
by U.S. mail.
How about shipping to Alaska and Hawaii?
DHL shipping rates to Alaska and Hawaii are higher than shipping within the continental US. Please call for
shipping rates to these destinations. You can choose 2 Day Air or US Postal Service for shipments to these states.
What is shipping weight?
Shipping weight is the poundage the shipper charges to ship a particular package. Any fraction of a pound over the weight
shown is calculated by the shipper as the next poundage.
Do packages ship out on Saturday or Sunday?
No. We only ship packages on weekdays.
How do I estimate Next day, 2 Day and 3 Day delivery days?
Next day is delivered on the next business day after the orders has shipped
2 Day is 2 business days after the order has shipped.
3 Day is 3 business days after the order has shipped.
Note: Weekends and holidays do not count as shipping/business days. Here are a couple of delivery time examples:
A 2 day package shipped on Monday should be delivered on Wednesday.
A 3 day package shipped on Monday would be delivered on Thursday.
A 3 day package shipped on Wednesday would be delivered on Monday.
Business days are: Monday, Tuesday, Wednesday, Thursday & Friday
If your delivery day falls on a holiday your package should be delivered on the next working day.
What about Military Orders: APO, FPO addresses?
All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses takes
anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments.
The Us Postal Service has no tracking on military orders. Any damages or claims must be reported to us within
24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal
unit and file a report.
Can I track my order online?
At this time the tracking portion of our site is not up yet. We hope to have order tracking online soon.
Is there a cut off time for air orders to ship the same day?
Yes. If it's an item we have in stock, generally air orders placed after 2:00 pm eastern time are shipped
the following business day. If you need an order shipped by air service and it is after 2:00 pm call our order
line at 800-494-8978.
International orders?
At this time we are not accepting international orders.
Return Information
*No Unauthorized Returns.
*Orders Sent Back Without Return Authorization Number Marked Clearly on The Box Will Be Refused.
*No Returns After 30 Days.
*20% Restocking Fee Will Be Charged to All Returns.
*No Shipping Charges Will Be Refunded
*In-house Credit For All Returns.
*No Returns on Opened Merchandise.
When Using a Credit Card Please Make Sure:
*Your Credit Card Is Valid
*There Is Enough Credit Available
*The Credit Card Is Activated
*You Know Your Billing Address (the Address Your Credit Card Is Registered To)
*All Credit Cards Are Checked Thoroughly to Verify Billing Address. Make Sure You Know Your Billing Address
Address Corrections
Any address that is changed by the customer or shipper after the order is shipped will be charged an
address correction fee ranging from $5.00-$10.00 depending on what service you choose. Any address that is
given incorrectly and has to be changed by either, the customer, A-1 Mobile Home Parts, or the shipping company will be
charged an address correction fee imposed by the shipping company ranging from $5.00-$10.00. Examples: no
apartment number given, wrong zip code, wrong street number, etc.
Have questions we didn't answer?
If you have additional questions, please email us at or call our Service Department at 800-494-8978.
Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you. |
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